Synopsys Support Agreement
ETT00000007 Β· Rev R0
Project covering the E-Sharp / Synopsys support agreement β contract documents, spare parts stocking decisions, CM site management (Kitron, Sanmina), consigned inventory SOPs, support channel processes, and trade compliance references.
Everything here lives inside a Project (a code + revision, e.g. ESH10000540 R3).
The backbone is the V-model, read top-to-bottom: define what the product must do, plan how to prove it,
execute the proof on real units, then learn from the field β and the Loop closes back up to the top.
This map is live: a block is green with a count when this project actually has that entity,
and dashed/dim when itβs empty. Click any block to open its tab; hover for details.
Arrows are the meaningful links; the implicit βbelongs to this Projectβ edge is left out for legibility.
What each thing means
- Requirement
- One thing the product must do or satisfy β the βwhatβ.
- Test Case
- A defined check that proves one or more requirements β the βhow we prove itβ. A verified_by trace link ties a test case to the requirement(s) it covers; that link is exactly what Coverage % counts. (So: a test case refers to the requirements it verifies.)
- Verification Plan
- A named grouping of test cases, approved before a test campaign and optionally gated by a milestone.
- Verification Record
- The result of running one test case against one unit: pass / fail / error / na. This is the evidence a requirement is actually met.
- DUT
- Device Under Test β an individual physical unit (by serial number) that records and test data attach to.
- Deviation
- A documented waiver against a verification record (e.g. accept a known non-conformance, with justification).
- Entry
- A knowledge note: a decision (settled choice), notice (assumption / risk / open question), issue (tracked problem), or concept (idea under exploration). It can attach to any other entity.
- Design Rule
- A reusable, checkable engineering constraint. Running the checks turns each violation into a Conflict.
- Conflict
- An open flag raised by a failed design-rule check (or an end-of-life / component-library issue) that needs resolving.
- Milestone
- A dated gate; verification plans can be tied to it.
- Field Issue (RMA)
- A failure reported from the field on a returned unit; Root-Cause Analysis explains why it happened.
- The Loop (S-16)
loop_tracereconciles a field issue against that unitβs own verification record (did it pass at the edge of the band?).closes_looprecords the corrective decision or design rule so the lesson is captured β and clears the projectβs open-loop count.- Interface / Port
- A contract between projects; each port can be driven by a requirement (and cascade one into the connected project).
- BOM Component
- A part on this projectβs bill of materials, optionally linked to the shared Component Library.
- GRR Study
- A Gauge R&R study measuring how repeatable a test caseβs measurement is.
- Test Data
- Production / Maestro run results recorded against DUTs β the population behind a single verification record.
Timeline
Color = derived gate state Β· hover a tile for its note.Status & gates
Chronological β Release is the final gate. Derived & read-only; edit viatrace_milestone_* tools.Release / Readiness not started 1/4 met
pending Requirements approved
- No requirements in scope
pending Coverage ≥ 100%
- No requirements in scope
pending All test cases pass
- No test cases in scope
Coverage β 0.0% Β· Done β 0.0%
| Code | Kind | Title | Severity | Scope | Status | Milestone | Created |
|---|---|---|---|---|---|---|---|
E-008 |
notice | Management escalation contacts | info | record | open | β | 2026-06-02 |
E-009 |
notice | Technical owners per test station type (full names) | info | record | open | β | 2026-06-02 |
E-010 |
notice | Phone support SOP — call handling procedure | info | record | open | β | 2026-06-02 |
E-011 |
decision | Spare parts — ownership and consignment model | info | record | open | β | 2026-06-02 |
E-019 |
notice | Ticket system workflow (JSM/support portal) | info | record | open | β | 2026-06-02 |
E-022 |
notice | Reporting schedule, content and recipients | info | record | open | β | 2026-06-02 |
E-023 |
notice | Consigned inventory — order confirmation and receiving procedure | info | record | open | β | 2026-06-02 |
E-028 |
issue | Open process gaps — items still needing definition | warning | action | open | β | 2026-06-02 |
E-029 |
notice | SOW — Full summary (term, compensation, SLA, KPI, scope) | info | record | open | β | 2026-06-02 |
E-030 |
decision | Replenishment recommendation policy — when and how to notify Synopsys | info | record | open | β | 2026-06-02 |
E-031 |
notice | Jira Assets — purpose and current implementation status | info | record | open | β | 2026-06-02 |
E-032 |
notice | CM spare part usage and consumption reporting procedure | info | record | open | β | 2026-06-02 |
E-033 |
notice | MES inventory transfer — E-Sharp to CM | info | record | open | β | 2026-06-02 |
E-034 |
notice | Customer-owned inventory — storage requirements | info | record | open | β | 2026-06-02 |
E-035 |
issue | Handover documentation — missing procedures to write up | warning | action | open | β | 2026-06-02 |
E-037 |
notice | How to create the monthly report | info | record | open | β | 2026-06-03 |
E-038 |
notice | How to create the weekly inventory & transaction report | info | record | open | β | 2026-06-03 |
E-040 |
notice | KPI Data Reconciliation | info | action | open | β | 2026-06-04 |
E-041 |
notice | Spare Parts Testing Documentation | info | action | open | β | 2026-06-04 |
E-042 |
notice | Ticket Aging Metrics Report | info | action | open | β | 2026-06-04 |
E-043 |
issue | KPI Data Reconciliation | info | action | withdrawn | β | 2026-06-04 |
E-044 |
issue | Spare Parts Testing Documentation | info | action | withdrawn | β | 2026-06-04 |
E-045 |
decision | Automated tool — SUP Ticket Aging Report | info | record | open | β | 2026-06-04 |
E-046 |
decision | Automated tool — SUP Stale Ticket Reminder | info | record | open | β | 2026-06-04 |
E-049 |
notice | ACTION (Elsa): Check Fremont shipment status and report back to Huy Tran | warning | action | closed | β | 2026-06-08 |
E-050 |
notice | ACTION (Mikael, Elsa): Decide whether to ship one set of loopback boards now or wait | info | action | open | β | 2026-06-08 |
E-051 |
notice | ACTION (Mikael): Sync with Andreas to clarify Halo test status — disabled tests and Ethernet IT issues | info | action | open | β | 2026-06-08 |
E-052 |
notice | ACTION (Mikael): Respond in SUP-124 with debugging steps for missing MPIO on Accordion board | info | action | open | β | 2026-06-08 |
E-053 |
notice | ACTION (Jerry): Monitor 3.3V during CD zero test and document findings in SUP-125 | info | action | open | β | 2026-06-08 |
E-054 |
notice | ACTION (Elsa): Add updated return-for-repair shipment guide link to the Synopsys portal | info | action | closed | β | 2026-06-08 |
E-056 |
notice | Contact list — Synopsys, Kitron, Sanmina | info | record | open | β | 2026-06-09 |
E-057 |
notice | Access requirements — systems needed to operate the support agreement | info | record | open | β | 2026-06-09 |
E-058 |
notice | Safety stock & replenishment — lead times, warn levels, and process | info | record | open | β | 2026-06-09 |
E-059 |
notice | Month-end inventory report — how to create and send | info | record | open | β | 2026-06-09 |
E-060 |
notice | Stock taking procedures — E-Sharp warehouse and CM sites | info | record | open | β | 2026-06-09 |
E-061 |
notice | Shipping spare parts to partners — step-by-step process | info | record | open | β | 2026-06-09 |
E-062 |
notice | Meeting cadence and agendas — bi-weekly Synopsys meetings | info | record | open | β | 2026-06-09 |
E-063 |
notice | Summary schedule — weekly, bi-weekly, and monthly cadence | info | record | open | β | 2026-06-09 |
E-064 |
decision | Ticket ownership definition: "Pending" and "Replenishment process" statuses have no active owner | info | record | open | β | 2026-06-16 |
E-065 |
decision | ESIN — Roles & Responsibilities (E-Sharp vs Synopsys vs CM) | info | record | open | β | 2026-06-16 |
E-066 |
notice | Meeting notes — Inventory Disposition Planning (Jeanette, Bobby, Elsa) | warning | action | open | β | 2026-06-16 |
E-067 |
decision | Maintenance document scope: SSJ to provide general Harmonix tester docs, not fixture-specific | info | record | open | β | 2026-06-18 |
E-068 |
notice | Bi-weekly meeting notes — 2026-06-18 (loopback boards, I2C, MPIO, CD0, Halo) | info | record | open | β | 2026-06-18 |